Frequently Asked Questions (FAQ)

To fully verify your account and increase withdrawal limits, the following documents may be required:

• Proof of identity: National ID card (NID), passport or driving licence
• Proof of address: Utility bill, bank statement, or government letter (within 3 months)
• Payment Proof: Screenshot or document of your payment method used

To upload these documents, log in to your account and go to "Profile" > "Document Verification" section. Upload clear photos or scanned copies. Our team typically verifies documents within 24-48 hours.

Document verification is necessary for security and fraud prevention. It helps keep your account and funds safe.

Forgot your password? Don't worry. It's very easy to recover:

1. Click the "Forgot Password?" link on the login page
2. Enter your registered email address or mobile number
3. You will receive a password reset link or code
4. Click the link or enter the code
5. Create and confirm a new strong password

Password reset link remains valid for 24 hours. If you don't receive the email, check your spam folder. If you still have issues, contact our support team who will assist you.

No, only one account per person is allowed on hbazzi. Creating multiple accounts violates our Terms and Conditions and can lead to serious consequences:

• All duplicate accounts will be permanently closed
• All winnings and bonuses will be forfeited
• Your funds may be forfeited
• Future registration on hbazzi will be prohibited

We use advanced technology to detect multiple accounts by analyzing IP addresses, device IDs, payment details and other information. The one account policy ensures a fair gaming environment for all players and prevents bonus abuse.

Deposit and withdrawal limits depend on the payment method:

Deposit limits:

• Mobile banking: Minimum ৳500, maximum ৳1,00,000 per transaction
• Bank transfer: Minimum ৳1,000, maximum ৳5,00,000 per transaction
• Crypto: Minimum $10, no maximum limit

Withdrawal Limits:

• Mobile Banking: Minimum BDT 1,000, maximum BDT 50,000 per transaction
• Bank Transfer: Minimum ৳2,000, maximum ৳2,00,000 per transaction
• Daily withdrawal limit: BDT 100,000 (monthly BDT 3,000,000)

Higher withdrawal limits are available for VIP players. By verifying your account and playing regularly, you may qualify for higher limits.

Hbazzi is committed to fast withdrawal processing. Processing time depends on the payment method:

• Mobile Banking: 6-24 hours (usually within 12 hours in most cases)
• Bank Transfer: 24-72 hours (business days)
• Crypto: 12-24 hours
• E-wallets: 12–48 hours

First-time withdrawals may take slightly longer due to additional verification. Withdrawals are processed faster when your account is fully verified.

Processing may be delayed during holidays and bank closures. We manually review all withdrawal requests for security and fraud prevention.

Hbazzi does not charge any deposit fees and there are no hidden charges on withdrawals. We believe players should receive the full amount of their winnings.

However, payment providers (Mobile Pay, banks, etc.) may charge their own transaction fees, which are beyond our control. Typically these fees are very low (1-2%).

Fees may apply in certain special cases:

• If you withdraw without wagering your deposit amount at least once
• For currency conversion
• On some international payment methods

All fees and conditions are clearly displayed on the payment page before completing a transaction.

Betting limits vary depending on the game and market:

Sports Betting:

• Minimum bet: ৳50
• Maximum bet: ৳50,000 (can be higher for popular matches)
• Maximum win: ৳10,00,000 per bet slip

Live Casino:

• Minimum bet: ৳100 (depending on the table)
• Maximum bet: ৳25,000 (higher on VIP tables)

Slot games:

• Minimum bet: ৳10
• Maximum bet: Depends on the game (typically BDT 1,000–5,000)

Special higher limits are available for VIP and high roller players. Contact your VIP manager for higher limits.

Live betting or in-play betting allows you to place bets in real-time while the game is ongoing. It's extremely popular and exciting on hbazzi:

Live Betting Features:

• Odds change during the match based on the game situation
• Live scores and statistics updated in real-time
• Live streaming available for selected matches
• You can make decisions based on how the match is going

Odds change rapidly in live betting, so you need to decide quickly to confirm your bet. If odds change before you click your bet, you can accept or reject the new odds.

Live betting is not available for all sports. Major cricket, football, tennis, and basketball matches always have live betting.

Cash Out is a powerful feature that lets you settle your bet before the match ends. It helps you lock in your winnings or cut your losses.

How Cash Out Works:

• After placing your bet, go to the "My Bets" section
• If cash out is available, you'll see an offer
• The offer is calculated based on the current match situation
• You can cash out fully or partially
• Click the "Cash Out" button and funds are instantly added to your balance

Keep in mind that the cash out value may be lower or higher than the original potential winnings. It depends on the current match situation and odds changes. Cash out is not available on all bets.

Rollover or wagering requirement is a condition you must meet before withdrawing a bonus. It's an industry standard to prevent bonus abuse.

How rollover works:

Example: You deposited ৳5,000 and received a ৳5,000 bonus (total ৳10,000). If the rollover requirement is 3x, you need to place bets worth ৳10,000 x 3 = ৳30,000.

Tips for Meeting Rollover:

• Only qualifying bets count towards rollover (minimum odds conditions apply)
• Track your rollover progress in the "Bonus" section
• Start with small, safe bets
• Complete within the time limit or the bonus will be cancelled

Different games have different rollover contribution rates. Slots count 100% but table games may count 10-20%.

Hbazzi offers various types of bonuses and promotions for regular players:

• Reload Bonus: Bonuses on weekly and monthly deposits
• Cashback: Up to 10% weekly cashback on losses
• Free Bet: Free bets on special matches and events
• Free Spins: Regular free spin offers on slot games
• Loyalty points: Earn points for every bet
• Referral Bonus: Get bonuses by referring friends
• Tournaments & Raffles: Chance to win big prizes

Exclusive promotions launch during special events like World Cup, IPL, and major football matches. Check the "Promotions" page regularly for new offers and keep your email/SMS notifications enabled.

The hbazzi VIP Program rewards regular and high roller players. The more you play, the more benefits you receive.

VIP level:

1. Bronze: Standard benefits, 5% monthly cashback
2. Silver: Fast withdrawals, special bonuses, 7% cashback
3. Gold: Dedicated account manager, higher limits, 10% cashback
4. Platinum: Custom bonuses, exclusive events, 15% cashback
5. Diamond: Maximum benefits, personalized service, 20% cashback

Loyalty points:

Earn 1 point for every BDT 100 wagered. Accumulate points and redeem them for cash, free bets, bonuses, and special rewards. Higher VIP levels earn points faster.

To maintain your VIP status, you need to place a certain amount of bets each month. You can check your current level and how much is left until the next level on the "VIP Program" page.

If you're having trouble accessing the hbazzi website or app, try these solutions:

First step:

• Check your internet connection
• Refresh the page (F5 or Ctrl+R)
• Clear browser cache and cookies
• Try a different browser or device

For app issues:

• Close the app completely and reopen it
• Update to the latest version
• Uninstall and reinstall the app
• Restart your device

If problems persist:

Use our mirror site or try using a VPN. Some ISPs may temporarily block the site. Contact our support team and they'll provide alternative links. You'll find the latest links on our official social media pages.

Hbazzi prioritizes player security and privacy above all. We use industry-leading security technology:

Security measures:

• SSL Encryption: All data encrypted with 256-bit SSL
• Two-factor authentication: Additional login security
• Secure payments: PCI DSS certified payment processing
• Firewall protection: Advanced firewall system
• Regular Audits: Independent security audits

Your responsibilities:

• Use a strong and unique password
• Never share your password
• Log out after logging in on public computers
• Report suspicious activity immediately
• Be cautious of phishing emails and fake sites

We will never ask for your password or sensitive information via email or phone. If anyone makes such a claim, notify our support team immediately.

The hbazzi platform works perfectly on all modern browsers and devices:

Supported browsers:

• Google Chrome (version 80+)
• Mozilla Firefox (version 75+)
• Safari (version 13+)
• Microsoft Edge (version 80+)
• Opera (version 67+)

Supported devices:

• Desktop: Windows 7+, macOS 10.12+, Linux
• Mobile: Android 5.0+, iOS 11+
• Tablets: iPad, Android tablets

For the best experience, we recommend:

• Use the latest browser version
• Keep JavaScript enabled
• Allow cookies and local storage
• Stable internet connection (minimum 2 Mbps)

Use our dedicated app for the best mobile performance—it's faster and smoother than the browser.